I returned an item but I haven’t had a refund back yet, what do I do?

It can take up to 14 working days to receive a refund from a returned item depending on the volume of parcels our returns team have to process and may vary depending on the payment processing method that been used for the order. Mastercard and Visa can take up to 14 days, Paypal 1-4 days, Clearpay 1-2 days, Klarna 1-4 days.