Please contact us if you would like to return your order or send it back using a delivery method of your choice to the returns address on the oringal shipping label and include on a piece of paper in the shipping box your order number, email address, name and reason for return.
*eligible for UK customers only
International Returns
Unfortunately we are unable to process returns for orders outside of the UK & EU.
However, please do get in touch if you have defective or damaged items, or your package has been lost. We will do all we can to assist you or provide a partial refund (subject to our discretion).
Infinity Collectables will not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
We will pack your order with the upmost care and suitable protection, however if the items are damaged in the post, we cannot pay for return shipping. Delivery companies do not consider an item damaged, if only the box containing the item is damaged, and therefore will not pay out for "damaged items" in these conditions.